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Support plans

Support retainers with a response-time commitment, not just a bucket of hours. Prices in CAD, GST only — no PST applies to software services in BC.

$150/hr · 9% off ad-hoc
Bronze support retainer
Business-hours support for a small team that needs a reliable first call.
CA$1,500.00/month
Billed monthly
  • 10 hours of support each month
  • Mon–Fri, 9am–5pm Pacific
  • 1 hour response on a business-down incident
  • After-hours emergency cover at 1.5x
  • Overage at $165/hr
  • Client portal, ticket history and monthly hours report
$140/hr · 15% off ad-hoc
Silver support retainer
Extended hours and a tighter clock, for a team that depends on its systems all day.
CA$3,500.00/month
Billed monthly
  • 25 hours of support each month
  • Mon–Fri, 7am–7pm Pacific
  • 30 minute response on a business-down incident
  • After-hours emergency cover at 1.5x
  • Overage at $165/hr
  • Named account lead and a quarterly review
$130/hr · 21% off ad-hoc
Gold support retainer
Round-the-clock cover with the tightest response targets we offer.
CA$6,500.00/month
Billed monthly
  • 50 hours of support each month
  • 24/7/365 cover, including BC statutory holidays
  • 15 minute response on a business-down incident
  • No after-hours premium
  • Overage at $165/hr
  • Named account lead, monthly review and priority scheduling